我来碰个运气吧……
首先 是 官 方版本：
Title: RMS Tier 1 Engineer, G.China Technical Services
Working Location: ChengDu
Overview:
The goal of the T1 engineer is to provide the customer with accurate information about any issue they may be experiencing in an efficient and effective way and to serve as the Single Point of Contact for customers in delivering our Remote Assistance Service. Our mission is to deliver our Cisco ROS Select Operate service to our customers in order to:
• Provide an EXCEPTIONAL customer experience on every phone call
• Provide timely resolution to impacting incidents within a 10 minutes goal of receiving the call
• Establish ROS as the industry-leader in enabling operations
• Fuel the rapid adoption of Cisco in the market place
Responsibility:
Tier 1 Engineers provide first line support for the HD Video Teleconferencing products from Cisco Systems. We hA∨e proactive alarms checking WAN, LAN, routers, switches and all aspects of the video conferencing products. We also receive phone calls from customers requesting reactive support.
• Provide quality customer service
• Gather the customer's information to create tickets for the engineers to hA∨e all the information A∨ailable
• Gather customer's information in other to resolve any equipment issue
• Be prepared to resolve issues in a timely matter
• Resolve customer issues in a timely manner with the utmost professionalism.
• Be constantly monitoring the system in order to detect any alterations
• Provide resolution to customer questions, problems or concerns that are related to the Cisco Teleconferencing product line.
• Help the customer with any doubt about the operations of the system Ability to interact with team members, service providers and other peers as well as be comfortable working with executive level customers.
• Ability to grown with/keep pace with the technology
Services
Remote Operations Services
• 24x7 Remote Monitoring
• Incident Management
• Problem Management
• Change Management
• Management Reporting
Technical Support
• 24x7 Access to Cisco TAC
• System Level Support
• cisco.com: Leading Online Support
• Maintenance and Software Updates
• 8x5xNBD (or 4 hr) Advance Hardware Replacement with On-site Field Engineer Support
Skill & Experience:
• Knowledge and understanding of networking, including routing, switching and basic VoIP.
• Excellent oral and written communication skills.
• Able to follow multiple processes and procedures.
• Organized and able to work on multiple tasks.
• Schedule flexibility.
• Able to work under pressure
• Self motivated
然后是个人诠释：
关键点：
工作性质：技术支持（电话，Email），有倒班需求
技术需求：具备CCNP的能力（能力不等于证书，像我现在还是无证状态……），有Cisco Voice/Video经验优先
更多详细信息有兴趣的可以pm我，技术面试是我在安排
有可能近期还要招一名项目经理，还不知道team leader的安排
