参考:
Millions of Americans are traveling this holiday weekend, many/ flying somewhere for the last

weekend of the summer, despite complaints that flying has never been worse.This summer,

cancellations nearly doubled, delays are at the worst in a decade and planes are more full than

ever. But our friends at the Wall Street Journal found a bright spot. United Airlines captain

Denny Flanagan. ABC’s Barbara Pinto reports.

At the end of what has been a hellish summer for air travelers, he is literally a gift from the

heavens.

For all those folks going to Washington today, I will be your captain, my name's Denny Flanagan.

For 21 years now, this former navy pilot has put the friendly in friendly skies.

And this is actually my first flight, today, alright everybody wake up.

With a sense of humor and personal touch.(Hi, good morning, welcome boarding) Not only does

everyone get an individual welcome, this father of five has also been known to buy food for plain

-motive passengers on delayed flights. He snaps photos of dogs in the cargo hole to show owners

their pets are safe and calls the parents of children traveling alone.

You know, I wanna treat them like I treat my family. And that works, it's like hospitality.You

stand at your door and greet people when they come in, and you say goodbye /, you stand at the

porch with them.

Flanagan’s brand of hospitality includes sending hand-written notes to frequent flyers and

raffling off bottles of wine. (How about that, a bottle of Cho Che Nane,froma candle lit up for a

few.) He's generating quite a following in the air.

it makes you feel like somebody/ cares and has tried to make the experience better.

And online ,one of the many posts on flyertalk.com says, his effort rubbed off on the / crew too,

they were great.

Have you read your blog?

No, coz I don’t know how to get on the computer.

But behind the controls of a 757, he is stellar. For Good morning America, Barbara Pinto, ABC

news, Chicago.


Good morning.

Uh, I guess the question is (how) where is Toyota exposed? Compared to where GM is exposed, Toyota

has already mentioned things like sub-prime here in the US, as some headwinds they are going to

face.

I think there is no doubt, everybody can be facing these headwinds, Toyota, Honda, General Motors,

everybody. But it is just different levels. Within North American though, Toyota is still putting

the full call press on Lexus, new full size pick ups, new Camry. They have a crown will coming on

next year. It’s will not less there. They are not going to stop.

Are they more exposed to the those growth markets like Russia and China that Phil we were just

talking about?

Uh, they are very exposed to growth markets so ham. But that’s uh, that’s all been within the

plan. They / look at the bricks locations. The Brazil, Russia, Indian, China locations and they

also look at what we call non-Japan Asia, Indonesia, Malaysia, Tailand. They are gonna go very

strong after those markets. They have the best breath of any company on earth when it comes to the

auto motor industry.

Phil, I guess how easily could the big three unwind their own problems and get to a production

level, a level of efficiency that would match Toyota’s.

Well, I think when you are looking at Toyota and General Motors on a global scale that GM has done

a phenomenal job about leveraging its resources, particularly in Asia and in Korea and the

Chevrolet brand is growing very aggressively overran the Asia as well as in Europe. The key for

General Motors is going to be to leverage that international exposure and those international

sampling factories to do even more in those developing markets. You know, we focus so much on GM,

Ford and Chrysler here in the United States. Yes, it’s the largest market in the world and they

have problems here. But the future really is going to depend on what they can do globally. And

that’s why you see even Chrysler realizing hey we haven’t got any more aggressive growing

overseas because it’s primarily in North American automaker right now.

Yeah, China, is it the fastest growing automaker in China, Uh, Toyota is /, Michael?

Toyota is doing very well, so is General Motors actually. They are doing both extremely well in

China. The real growth market that a lot of / are looking at vehicle manufacturer is India. That

is one market that a lot of manufacturers are looking at. And rank behind is Russia.

Are the emerging markets’ margins are noticeably higher or lower out there?

Well, it’s a margin play but it’s also a market share play. If you can be well set and get a

good distribution, awaken those markets. You will be set for years to come but if you are late,

you get a real problem.

Interesting, uh, Michael, Phil, I mean I guess we will be talking about it if when the moment

comes, but until then it’s of the interesting speculator about, Michael Robinet and our own Phil

Lebeau.