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lvbo24



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[内部推荐]EMC Shanghai--- Technical Support Engineer/ Senior Technical Support Engineer

Please refer to below job vacancy of EMC Shanghai.
And send your resume to the following mail if you want to get a interview opportunities.thanks ~
  lvbo_zhang@126.com

·  Job Title/Grade: Technical Support Engineer/ Senior Technical Support Engineer 

·  Business Unit/Team: DataDomain

·  Location: Shanghai



GENERAL SUMMARY

Will troubleshoot and resolve technical problems for Data Domain customers in a centralized call center environment. Will develop and maintain good working relationships with the established customer base in line with company values and expected behaviors. Duties include but are not limited to:



1. Troubleshoot, manage and resolve customer problems related to the Data Domain product family.



2.  Assume ownership of customer problems and work with Development Engineering as required to drive problem resolution.



3. Develop an in-depth understanding of customer environments and requirements as it applies to customer backup applications and operations.



4.      Able to troubleshoot configuration and performance issues for NAS, SAN and SAN fabrics.



5.      Familiar with Unix and Windows system administration including configuring NAS and SAN storage and tape devices.



6. Work with 3rd party service providers in the process of analyzing and resolving customer issues.



7. Do problem replication and diagnosis for problems of a long duration as defined by team practices.



8. Do on-site problem isolation as required, (some travel required).



9. Fluent in both Spoken & Written English as well as one of either Mandarin, Korean, Japanese



9.      Participate in the 24x7 On-call rotation.



10.    Participate in 24x7 shift rotation



REQUIRED SKILLS

·        The ideal candidate will possess 2-5/ 5-10 years Technical Support experience and be able to demonstrate knowledge in the installation, configuration, analysis and troubleshooting of Microsoft Windows Server, Active Directory, Red Hat LINUX, and Solaris.



·        Experience with backup software applications (Veritas, Legato, CommVault etc.) a BIG plus. Also, Perl, HTML and web development skills a plus as well as experience with Salesforce CRM.



·        The candidate must be highly focused on quality and on providing exceptional service to our customers and partners. Candidate must also have excellent written / verbal, communication skills.



·        The successful person will be a team player, highly organized, detail-oriented and able to prioritize and handle multiple tasks simultaneously. Proven ability to work in a fast-paced technical support environment is our expectation.

            Excellent written skills and verbal communication skills. Both in English and Mandarin.


顶端 Posted: 2010-11-13 19:13 | [楼 主]
lvbo24



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5come5帮你背单词 [ grief /gri:f/ n. 悲痛,悲伤 ]


  自杀是必须的
顶端 Posted: 2010-11-13 19:15 | [1 楼]
sakula





自信之戒
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5come5帮你背单词 [ category /'kætigəri/ n. 种类,类别 ]


简历已丢    多少米
顶端 Posted: 2010-11-13 19:53 | [2 楼]
lvbo24



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Quote:
引用第2楼sakula于2010-11-13 19:53发表的  :
简历已丢    多少米


米多少要看你的表现了,经常是英语聊天性质的面试的,聊技术,聊人生

如果蝈蝈拿到面试机会,记得准备下英语
顶端 Posted: 2010-11-13 20:56 | [3 楼]
枫姐姐



贝尔诺勋章
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5come5帮你背单词 [ advertise /'ædvətaiz/ vi. 登广告,做广告;vt. 为…做广告 ]


你娃去EMC了 
顶端 Posted: 2010-11-13 22:59 | [4 楼]
我要的是葫芦



爱心大使勋章
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5come5帮你背单词 [ distinguish /dis'tiŋgwi/ v. 区别,分清,表现突出,显出特色 ]


求内推啊求内推
顶端 Posted: 2010-11-14 08:18 | [5 楼]
莫及



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EMC^2
牛鼻轰轰
顶端 Posted: 2010-11-14 12:02 | [6 楼]
laru



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5come5帮你背单词 [ comic /'komik/ a. 喜剧的,滑稽的 ]


EMC^2好像成都也有啊
在我们旁边
顶端 Posted: 2010-11-14 12:37 | [7 楼]
lvbo24



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  我自己顶起来,怎么人气这么低  
顶端 Posted: 2010-11-16 14:24 | [8 楼]
枫姐夫



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每年在学校都找不了几个人。酱油公司。
顶端 Posted: 2011-01-09 19:49 | [9 楼]
taohao



资源小王子奖 社区建设奖 爱心大使勋章
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英文不给力啊不给力
顶端 Posted: 2011-01-19 11:56 | [10 楼]
wenqiang



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5come5帮你背单词 [ zero /'ziərəu/ num. 零;n. 零点,零度 ]


9.      Participate in the 24x7 On-call rotation.
10.    Participate in 24x7 shift rotation

     
顶端 Posted: 2011-01-20 07:32 | [11 楼]
youstu



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5come5帮你背单词 [ pullover // n. 套衫 ]


就记得EMC的宣讲会很不错...
顶端 Posted: 2011-01-23 22:43 | [12 楼]
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